Personal Experience, Expectations and Knowledge (PEEK) studies use a single protocol. They are mixed methodology studies including an online questionnaire and structured interview. This approached is used as our aim is to have routine and proactive collection of patient experience and expectation data by an independent agency.

All reports are available through a subscription-based repository of patient experience data, with transparent and systematic presentation of results. The program is the result of 2 years protocol and feasibility testing and we have been implementing PEEK studies since 2018. PEEK has a multi-dimensional protocol that can be cross-validated and covers a holistic range of domains.

Participants in PEEK studies have the chance to reflect on everything they have experienced, then, acknowledging that they hold their own expertise, we ask them what their expectations and recommendations are for the future. This gives us all the direction we need to make decisions about treatment, care, information and communication.